Software Outsourcing For Healthcare Companies

Many medical practices and organizations are outsourcing their technology requirements these days. Opening up of the economies has made outsourcing more easily accessible and profitable. Healthcare facilities are looking to outsourcing IT services, thus taking advantage of readily available expert IT technicians and convenient IT support services.


software it outsourcing for healthcare companies

There are lot of advantages of healthcare outsourcing which doctors offices can benefit from them. Information technology outsourcing for non-clinical tasks for any health organization can not only save time, but it could also bring in new income. Besides seeing patients, you’re responsible for everything from hiring the staff to making sure the front desk is stocked with enough pens and post-it notes. Doctors are inundated by office work all the time. That is great if you have enough time and the expertise, but a lot of doctors/physicians prefer to focus on the practice of medicine. With the help of IT outsourcing, you need not worry about things like finding the right computer systems, computer software or fixing your Xerox machine. All the responsibility for your office tasks associated with information technology will be taken care of by IT outsourcing company.

Medical Record Storage

IT outsourcing service providers have a significant role in keeping the storage of your patients’ records. This aspect may be useful for a variety of reasons – you may be retiring, closing your practice, switching over to electronic records, or you may have many inactive patients’ records collecting dust. In all those situations, you are legally required to hold on to copies of patients’ records for as long as ten years, depending on where you live. You don’t want to be burdened with having to retrieve files from time to time for patients. They don’t want to store these records in their home or their garage. All data stores must be HIPAA compliant.

Let go of all your IT worries

Unless you are a true computer whiz and you have ample time on your hands, there isn’t much chance that you will be able to efficiently manage all the IT aspects of your office or clinic. For this reason, it is highly recommended for you to take on the services of an outside IT company as they will help you out with every single IT related aspect of your office. Apart from setting up and maintaining your computer infrastructure network, they will also cater to your copying, faxing and printing needs.

However while outsourcing medical billing, healthcare facilities have to evaluate the service provider based on the following criteria:

Accuracy: This means the percentage of accuracy of the completed transcripts versus what was dictated. A minimum of 99% and above would be acceptable. It is important to choose a vendor that executes all the work in-house using skilled and trained transcriptionists and having a quality assurance process involving several checks

Turnaround time: Turnaround time refers to the time taken to revert the transcribed report to the healthcare facility. Options for turnaround time need to be tailored to meet the needs of the healthcare facility. The acceptable turnaround time option is 24 hours for normal reports and 4-12 hours for STAT reports.

Security: The service provider being outsourced to should be HIPAA and HITECH compliant. The medical transcription service provider has to have adequate security measures to ensure that the confidential data transmitted back and forth is safe and secure.

Pricing: Reduced cost of transcription is one of the main benefits that a healthcare facility hopes to have, from the outsourcing option. Pricing should be fair and reasonable for the services rendered. Billing methods used for medical transcription are varied and should meet the criteria of being measurable, verifiable, definable, consistent and fair & honest.

Technology: The technology used should not only secure but should also be easy to use, without having to require extensive training so as to provide doctors/ clinics/ hospitals with maximum convenience.

Outsourcing has become an indispensable part of organizations who strive for quality outputs. It has made the work environment flexible in many aspects. Earlier domestic outsourcing was hugely popular, but now the trend of global outsourcing is catching up as well You read about outsourcing trends here Experts are scattered all across the globe and not just within a country, keeping this thing in mind organizations are connecting with service providers who offer their expertise irrespective of their location; this is the concept of global outsourcing

Author: Linda Murphy

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